At activitiesgoa.com, we value your time and investment. We aim to provide a seamless booking experience for all water sports, adventure tours, and activities in Goa. However, we understand that plans can change. This policy outlines the terms under which refunds and cancellations are processed.
1. Cancellation Policy
If you need to cancel your booking, please notify us as soon as possible. Refund percentages are determined based on how far in advance the cancellation request is received relative to the scheduled activity date.
Cancellation Timeframe
Refund Amount
15 Days or more before the trip
90% of the total booking amount
10 to 14 Days before the trip
75% of the total booking amount
2 Days (48 Hours) to 9 Days before the trip
50% of the total booking amount
Less than 24 Hours before the trip
No Refund (0%)
No Show (Failure to arrive)
No Refund (0%)
Note: Certain special events or high-demand activities may have a non-refundable policy, which will be explicitly mentioned on the activity booking page.
2. Eligibility for Full Refunds
You are eligible for a 100% Full Refund under the following specific circumstances:
Operator Cancellation: If the activity is cancelled by the operator due to weather conditions, maintenance issues, government restrictions, or safety concerns.
Service Unavailability: If a service you purchased becomes unavailable due to technical errors or overbooking on our part.
Billing Errors: If you were accidentally charged twice or overcharged due to a technical glitch during the payment process.
3. Refund Processing Timeline
We strive to process refunds as quickly as possible.
Review Period: Once a refund request is received, our team will verify the details with the respective operator within 24-48 hours.
Processing Time: If approved, the refund will be initiated immediately.
Credit to Bank: The amount usually reflects in the customer’s original payment source (Bank Account/Card/Wallet) within 5 to 7 business days, depending on the bank’s processing speed.
4. How to Request a Refund
To initiate a refund or cancellation, please follow these steps:
Email Us: Send a request to support@activitiesgoa.com.
Subject Line: Use the subject line: “Refund Request – [Your Booking ID]”.
Include Details: Please provide your Name, Phone Number, and a brief Reason for Cancellation.
5. Important Terms & Conditions
Platform Responsibility:activitiesgoa.com acts as a facilitator for various adventure providers. While we handle the booking and payment collection, the on-ground service is delivered by our partner operators. However, for all payments made through our website, we take responsibility for processing your refund according to this policy. You do not need to chase the operator for your money.
Late Arrivals: Tours and activities operate on strict time schedules. If you arrive late and miss the trip, it will be treated as a “No Show,” and no refund will be issued.
Partial Usage: No refunds will be provided for services or activities that were booked but not utilized by the customer voluntarily (e.g., leaving a tour halfway).
Rescheduling: Requests to reschedule a booking are subject to availability and must be made at least 48 hours prior to the trip. We cannot guarantee rescheduling for last-minute requests.
6. Contact Us
For any questions regarding cancellations or refunds, please contact our support team:
